Posted: Tue Aug 7 10:48:20 2018
Job ref: sales arc
Sector: Call Centre and Customer Service
Job Type: Permanent
£0.00 per annum
Sales Advisor Based at Hillington, Glasgow
About the role ...
You'll be required to process sales orders across all brands and channels to maximise all sales opportunities and meet budgetary targets and to provide assistance to customers on all pre and post sales queries
What you'll be responsible for ...
- Handling both inbound and outbound sales calls professionally in line with all KPI targets
- Processing customer orders from all channels to ensure maximising all sales opportunities – upselling & cross selling
- Answering all customer sales queries both by phone and email as per SLA’s to ensure customer satisfaction
- Actively promote & call out customers for outbound campaigns to ensure maximise any down time whilst targeting key customer groups to increase spend
- Providing pre and post sales support to customers in relation to returns/parcel tracking and any other queries received
- Answering all customer emails & calls in a timely manner in line with KPI’s
About you ...
- Ideally you will have experience of working in a call centre environment
- Have a strong sales focus
- Possess excellent customer service and selling skills
- Be commercial
- Able to work both independently and as part of a wider team
We'd love to hear from you if you feel that this role is the right fit for you